FAQs

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  • First, you’ll need to create a manual token on the tokens menu. Open the Tokens Menu (on the Easy Auctions Tracker menu).
  • In the Token Type column, choose Manual and then enter the name of the ID you’d like for these manual entries.
  • Close that menu by clicking on the Tokens button again.
  • Click on the Manually Add Order button at the top of the screen on the Easy Auctions Tracker menu
  • Type in the data into row 11 for your first item. Be sure the item number is unique for each item (it can be letters, it just needs to be unique for each item). You’ll need to scroll over to see the Item Number column but columns can be moved around in this version with drag and drop.
  • Each time you want to add a manual item, click on the Manually Add Order button and then type in the data.

A: We used Selling Manager API calls to get Actual Shipping Cost and they started being decommissioned by eBay on June 1, 2021. eBay is no longer providing shipping label info with the item details on their servers for some sellers (it is being phased out). The information eBay now provides comes through the fees data and if available, it will be displayed in the Shipping Labels column. You can enter shipping costs that aren’t downloaded into the Other Shipping column (it’s an orange-colored column). We will continue to monitor this and update the sheet as needed.

We recommend you print individual shipping labels if you’d like the Shipping Label Cost to come through with each individual item. It appears that if Bulk Shipping is used (processing multiple labels in one transaction), the Actual Shipping Cost comes through as a lump sum and not with each individual item. We will update this as we learn more.

A: The #### error just means the column is too narrow to display the number. Widen that column and the number will appear instead of the error.

A: Microsoft Excel (2013 or higher) or Office 365 PC Install are required for Easy Auctions Tracker. The free version of Excel cannot run macros, which are used in our sheet to communicate with eBay’s servers.

A: Here are a few things to check:

-check to be sure there’s an Owner listed in column Z. It is set to automatically default to My Item, but occasionally an owner is not automatically selected. If there’s no owner selected, be sure to choose My Item or the client that it belongs to.

-if the owner field isn’t an issue, scroll over to the My Cost column (D) and see if there’s an incorrect entry such as two decimals or another character that doesn’t belong there.

A: This error message on the eBay Selling tab is indicating that there’s an issue with your token with eBay. Go to the Setup & Instructions tab, click on “Create Token” and follow the steps. If you have more than one token, be sure to create them one at a time (create and fetch the first token before creating the second one). Don’t delete the current token in your sheet; it will be updated when a new one is created. The transactions you already have in the sheet will remain there.

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